Terms of Use

At Jessica Ivy we take great pride in our product quality. Our commitment to excellence and appreciation for the privilege of being chosen to be part of your special occasion is what sets us apart from our competitors.

Each order is reviewed and handset by a professional designer. In addition to our cutting-edge personalization and preview features on our web site, we also offer optional customizations of your font, color and layout design for a small fee as an added service to our customers; as well as an electronic proof of your customizations for your review prior to printing.

We understand that sometimes things change. If you need to cancel your order, please let us know as soon as possible. Additionally, we understand that special circumstances may occur such as a venue change. We are happy to assist you with your reorder, please phone our customer service department to discuss your options.

We strive to offer you the best possible customer service. If you are unhappy with your purchase for any reason, simply contact us within 7 days of receiving your order and we will be happy to arrange a refund less applicable fees. Invitations and custom orders are not refundable.

Please check back with us often as we are constantly adding exciting new products to our collection. We find great joy in helping our customers discover the perfect paper and design that will leave a lasting impression.

You may not use any of our designs with out our approval or resell our products with our approval. For more information, please email us at info@jessicaivy.com.